The Prim Perfect blog has an article that tells how messages from Second Life that go to GMail accounts are being marked as spam. They concluded that someone had placed Linden Lab on GMail’s spam list. I did some checking, and I don’t think that’s the case at all.
I had been seeing messages from SL on the GMail account on my phone, but when I got home and looked at GMail on my computer, some of those messages were not in the inbox. After reading the Prim Perfect article, I checked the GMail Spam folder, and there they were. But that’s not the end of the story.
Every message in my GMail spam folder has a yellow message bar above it that says “Why is this message in Spam?” followed by an explanation. Most of the messages said “Why is this message in Spam? It’s similar to messages that were detected by our spam filters.” But all of the messages from Second Life said “Why is this message in Spam? It contains content that’s typically used in spam messages.” And on every yellow message bar there is a link to “Learn More” that goes to a Google page explaining Why messages are marked as Spam.
So what content was in those emails that caused them to be marked as spam? I looked at all of them and couldn’t answer that question. What makes this puzzle more difficult is that I’m still getting most Second Life messages in my GMail inbox, so GMail isn’t identifying every email from “im.agni.lindenlab.com” (for example) as spam. And here’s another oddity. I subscribe to Inara Pey’s blog, “Living in the Modem World,” so I get an email every time she writes a new post. They all go into GMail’s new “Social” folder…except for one. On December 1, Inara wrote Red Shoes: bringing the spirit and intent of Zapatos Rojos to Second Life, and that went right into the spam folder because of its content. The entire blog post was in the email message, just like always, but for some reason this one was deemed to be spam.
We probably have no way to tinker with the nuts and bolts of GMail’s spam filter to tell it to ignore whatever is triggering its spam filters, so the easiest way to make sure SL emails don’t get placed into your spam folder is to set up your own filter to make sure emails from Second Life show up in your inbox. The Prim Perfect article tells us how to do that in an easy step by step way. Here’s the link: